The challenge

Over many years, the client had grown into a respected healthcare system supporting a multinational workforce across the Eastern Province.


Despite strong foundations, leaders recognised an opportunity to evolve the model to deliver stronger outcomes, a better patient experience, and improved cost efficiency.


There was clear board-level appetite to pursue meaningful transformation and a desire to create better long-term value for the organisation funding this unique healthcare ecosystem.

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Our Approach

We partnered with the executive team and clinical leaders to co-create the foundations of a new ACO model and enable the organisation to implement it with confidence.


Together we:

• Developed a board education and engagement programme to build understanding, alignment, and support for the transformation.
• Facilitated cross-departmental collaboration to design a client-specific ACO model and secure board approval.
• Supported an organisation-wide change programme, including the rebrand and launch of Care+.
• Combined structured programme management with an agile delivery approach, enabling six enabler workstreams to progress quickly and deliver early impact across six patient archetypes.


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Throughout the engagement, we worked side-by-side with leaders and teams, ensuring the model was shaped around their context and that capability was built from within.

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Outcomes

• First private ACO launched in the Kingdom
• A fundamental transformation in how the organisation operates
• An enabled and upskilled team equipped to continue innovating in ACO delivery
• Material impact on medical cost trends, targeting a ~10% deflection on a total spend exceeding $1Bn
• Improved patient experience and population health outcomes, supported by the new model’s focus on integrated care and engagement